Accelerate your ecommerce business in any region, any market.

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FAQ

Frequent Ask Questions

At Commerceplus, we help Ecommerce Marketers and Brand Owners with annual revenue from USD 1M – 30M grow across acquisition, conversion and retention profitably.

We are a certified enabler and Partner of Lazada, Shopee, Shopify and TikTok

Our Services include

  1. Storefront Operations & Expansion
  2. Strategy & Promotion Planning
  3. Digital Marketing
  4. Content Marketing
  5. Trading and Distribution

Store operations and Expansion includes setting up of Ecommerce operations across South East Asia and managing the day-to-day Ecommerce operations to attract customers and drive sales. Commerceplus will work closely with brand owners and Ecommerce marketers to develop strategies catered to each country and Ecommerce platforms based on the industry insights, executing them via a team of specialists. These services typically include:

  • Estores setup and registration
  • Creating and Updating in-store displays and Product Description Pages
  • Order Processing
  • Inventory Management
  • Campaign Management and Liaising with Key Account Managers
  • Assortment Strategy including managing product selection, pricing strategies, store layouts,
  • Customer Support
  • Membership management
  • Creating customized O2O (Online <> Offline) solutions

Strategy and promotion planning involves developing a comprehensive plan on a Monthly / Quarterly basis to achieve specific business objectives, with a focus on promoting products, services to a target audience. This includes

  1. Market research, competitive and product performance benchmarking
  2. Developing quarterly sales forecasts
  3. Developing Monthly promotion plans
  4. Promotion Mechanics analysis and Budgeting
  5. Ads Investment Planning and Budgeting
  6. Implementation, Monitoring and adjusting

Digital Marketing services is an important part of acquisition and retention efforts. As an Ecommerce enabler, Commerceplus has an integrated team of creative specialists, content creators and digital media buyers to that helps clients with Ecommerce marketing efforts. This includes

  1. Ecommerce Ad Creative Development
  2. Content Marketing from planning, creation to distribution of fascinating stories around the clients brand and products
  3. Affiliate Management
  4. Influencer Marketing
  5. Performance Marketing that includes digital media planning and buying across Pay-Per-Click (PPC) channels like In marketplace Ads and External Traffic channels like Facebook, Instagram, TikTok and Google
  6. Search Engine Optimization (SEO)

Commerceplus can act as an authorised reseller or distributor for brands who wish to register with Ecommerce stores using Commerceplus business entity. This gives brand owners or Ecommerce marketers the flexibility to focus on their product marketing and development efforts while Commerceplus handle the sales, marketing, distribution and payment efforts.

These services include

  1. Online marketplace registration
  2. Partner and reseller management
  3. Payment Procesing
  4. Cross border setup and registration

Commerceplus is working with clients in Malaysia, Singapore, Philippines, Indonesia, Vietnam and Japan. Our client expertise includes Automotive, Fashion and Apparel, Health, Skincare, Electronics, Homecare Products, Food and Retail brands.

Our services provide several key benefits, including:

  • Faster to scale and grow – Our team of experts map ensure the brand gains faster traction and growth with an integrated planning and execution
  • Increased efficiency – our services reduce the time and effort required to manage your ecommerce operations
  • Cost savings – our services help reduce operational costs associated with running an online store
  • Access to a team of experts – you have access to a team of experienced professionals who can help you with any questions or issues that may arise

As an Ecommerce Growth Partner, the Commerceplus team is trained and certified by multi platforms across the region.

The team is trained with different tools to manage your online store, including product listing, inventory management, order fulfillment, customer service, and more.

For Store Management, we are certified partners and enablers of Shopee, Lazada, Shopify, TikTok.

For Digital Marketing, we are also accredited partners on Facebook, Google and TikTok.

We also use warehouse and inventory management systems according to client requirements.

You can engage Commerceplus on short term consulting projects or long term partnerships. Getting started with Commerceplus is easy. Simply reach out to us and we will conduct an assessment together, agree on the opportunity areas and scope of work.

From onboarding to growing usually takes about 30 days. You can explore our support resources to learn more about setting up your store and managing your operations.

For Ad Hoc projects, there will be a fix fee for consulting to implementation that ranges from USD 2,000 onwards.

For longer term partnerships that includes store operations and digital marketing efforts, these are charged based on a monthly fees with a product sales comm tied to the Estore GMV. Our basic service fees start at USD 1,500 per month and is adjusted based on services and markets involved.

It’s important to note that the charges and partnership models can vary greatly depending on the services we offer. Simply reach out to us and we will conduct an assessment together, agree on the opportunity areas and scope of work. From onboarding to growing usually takes about 30 days. You can explore our support resources to learn more about setting up your store and managing your operations.

Commerceplus operates with the mindset of an Ecommerce Growth partner to client brands and Ecommerce marketers. The team is trained and tooled with in house developed approaches to evaluate Ecommerce opportunities from multiple aspects of the business, executing quickly across promotion budgeting and planning, improving business processes, inventory and assortment strategies, creative optimizations, optimizing ROAS and finance and sales analysis to help grow the client’s business.

We believe in creating meaningful value and building long lasting meaningful relationship with clients.

The management team is led by 3 professionals with more than 15 to 20 years of experience across sales, marketing, Ecommerce operations in South East Asia and China markets